Return Policy

Thank you for shopping with Vault Mystery Box!

Due to the nature of collectible and mystery box products, **all sales are final** and we do not accept returns or exchanges.

Each box is carefully packed with authentic Pokémon cards and sealed product. All graded cards and booster packs are verified and securely protected.

We do not guarantee specific cards or pulls. Product contents are randomized and curated with care, which is part of the experience.

If your order arrives damaged or is missing an item, please contact us within **7 days of delivery** with photos and your order number. We will review the situation and make it right if there was an error on our part.

**To report a problem, please email:**

📧 info@vaultmysterybox.com

We appreciate your understanding and support!